At Mount Laurel Animal Hospital we believe in empowerment, empathy, professionalism, integrity, and collaboration. We believe in our staff, as they are the most talented, kind, and compassionate professionals that we could ask for. We believe in providing the best care as your other family doctor, and treating all our staff members, patients, clients, and referring veterinarians like family.
We encourage employees to pursue educational opportunities that benefit their
professional development and MLAH while preserving the core values and mission statement of MLAH. We provide training and leadership development to enable staff to have the tools to make decisions on behalf of the hospital that are in the best interest of the client and patient. We educate our clients to make decisions with the goal of maintaining patient best interests.
Empathy for our employees, clients, patients, referring veterinarians, partner rescue organizations, and our community is the cornerstone to our ability to build strong relationships within our team. We treat our patients and clients as if we were treating our own family and pets. Our compassion allows us to provide exceptional, personalized service to our patients and clients.
Abiding by the rules, regulations, and laws applicable to the profession. Professionalism allows you to fulfill your role to the best of your ability and helps you to impress and inspire others. Professionalism in communication fosters open discussions, feedback, consistency, transparency, and appropriate behavior.
Make honest decisions that embody the veterinary code of ethics and uphold the highest level of morals and encourage other staff members to do the same. All employees are expected to take responsibility for the success of the organization and to consider the organization as a whole when performing work-related duties and communicating with other team members.
A team is comprised of individuals working towards a common goal who collaborate effectively and openly with each other. We consider all MLAH employees, clients, referring veterinarians, partner rescue organizations, and our community to be part of our team and must treat all with respect. We aim to build relationships with our team members that allow us to deliver high quality veterinary care, promote business sustainability and growth, and result in our staff members, patients, clients, and referring veterinarians being treated like family.