COVID-19 Safety Protocol For Existing & Emergency Clients.
We’re here for you, the pets you love, and the communities we live in and serve.
We appreciate your loyalty and trust in us during the COVID-19 pandemic and THANK YOU for continuing to allow us to care for your beloved family members who motivate us and brighten our days.
We have re-opened our doors to allow PRIMARY & SPECIALTY CARE clients inside our hospital. Initial consultations with our Specialists will be seen in-person. Limited in-person appointments are available for our Primary Care Services.
Technician, Admits, Discharges & Emergency visits will continue to be conducted via our curbside service.
As restrictions have began to loosen, our staff is still taking precautionary measures to keep you and our wonderful patients safe, all while providing the highest level of care. Staff members continue to wear PPE, and COVID-19 exposure questions will be asked by our team prior to your pet’s visit.
In-Person Appointment Requirements
We Ask That You Follow The Guidelines Below:
- 1 family member will be escorted into our hospital by a team member
- Please stay seated in your exam room unless escorted out by your
- technician/veterinarian or otherwise directed.
- Please keep your mask on at all times; we know this can be difficult.
- If you need to step out, please have your nurse walk you out.
- Please feel free to use the hand sanitizer provided.
- Most importantly, please stay home if you are feeling sick
Primary Care In-Person Appointment Process
You will receive text/email reminders prior to your appointment so that all forms may be completed and submitted before your visit. This will help us expedite your appointment as best as possible. When you arrive at our hospital please proceed up the driveway and park your vehicle in one of the BLUE NUMBERED SPACES and follow the text instructions on the signage posted between the numbers.
When it is time for your visit, a technician will escort 1 family member into our hospital with your pet through our primary care entrance located on the side of our hospital to your exam room where you will remain for the entire visit. The family member who enters with the pet must be the same family member for the duration of the appointment, we are unable to allow individuals to exchange places; however you are more than welcome to video chat during the visit.
At the conclusion of your visit we will instruct you to use your mobile device to pay for services by visiting https://mlahvet.com/MLAHpay/
Once payment is processed your technician will escort you and your pet to our lobby and out of our emergency entrance door located at the front of the building.
Primary Care Entrance Plan
SPECIALTY CARE VISITS
In-Person Specialty Appointment Instructions
All re-check appointments, technician appointments, admits and discharges will remain curbside until further notice.
PHARMACY PICK-UPS
We require 24-48 hours for most medication refills, and 72 hours for specialty medication refills.
EMERGENCY VISITS
You can now check-in for your Emergency Visit inside our lobby. When you arrive for an emergency, please check-in at our ER check-in counter. Once checked-in, a technician will triage your pet where they will ask you questions about what's going on, and then bring your pet to the Emergency Treatment Room to assess them and start any approved treatments, if needed.
We may ask for you to await the ER clinician's call while in your vehicle, as we are continuing to see Emergencies curbside. Once your pet has been examined by the clinician, they will call you to discuss their findings and recommendations. Once the visit is complete, we will bring your pet back to your vehicle along with any discharge instructions and medications to go home and assist in obtaining payment for services rendered. If you prefer to check-out in-person, you are welcome to come back into the lobby to check-out at our check-out counter.